Refund policy

Shipping & Delivery Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at info@scottandgibson.com. Please note that returns will need to be sent to the following address:

    Britannia Accessories Limited (number 15832169) 103 Commercial Road, E1 1RD London, UK

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • You can always contact us for any return question at info@scottandgibson.com.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

  • Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@scottandgibson.com.

Returns & Exchanges Policy

  • Thank you for choosing Scott And Gibson.  We hope you love your new hat. If for any reason you’re not completely satisfied, you can return your hat within 30 days of dispatch, as long as it’s unworn, in its original condition, and with all tags attached.

How to Return:

  • Simply email us at info@scottandgibson.com with your order number and reason for return. We’ll reply with clear instructions and, if applicable, a return shipping label. Please remember to include your order number on your package if you’re sending it by post.

Refunds & Exchanges:

  • Once we receive your returned item, we’ll process your refund or exchange within 10 working days. Refunds are issued to your original payment method (note: express shipping charges are non-refundable). If you’d like a different size or colour, please let us know, and we’ll be happy to help.

A Few Friendly Reminders:

    • Return postage is your responsibility unless the item is faulty.
    • We recommend using a trackable postal service to ensure your package reaches us safely.

    Thank you for shopping with Scott and Gibson. We appreciate your business and look forward to serving you again.